Returns & refund
Effective Date: 09 Jan 2025
Thank you for shopping with TingoWorld! We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a simple and straightforward returns process.
1. Replace or full refund Policy
You have 7 days from the date of receipt to return your purchase if you are not completely satisfied. To be eligible for a return, your item must meet the following conditions:
- Be unused, unworn, and in the original packaging with all tags attached.
- Be in the same condition that you received it.
- Shipping wrong item/wrong size/wrong color/wrong address (different from provided information)/ damaged item (the damage can be seen clearly).
- Low printing quality and wrong position of printing.
- The actual product is quite different from the announced size: the actual product is more than 3cm bigger or smaller than the announced size chart.
- Cancel Orders: If products are already in production, only the shipping fee will be refunded.
Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. The customer should provide the TingoWorld Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.
*The replacement product will take as long as the delivery time for the new product.*
2. No replace or refund
Certain items cannot be replaced, including:
- Customer fill a wrong shipping address/size or color.
All claims are submitted over one weeks after the product had been received.
- Damaged or deformed product – Product is damaged or deformed by customers.
- Wrong or insufficient recipient information – The parcel cannot be delivered properly due to the wrong or insufficient recipient information provided by customers.
- The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.
- Custom or personalized products.
- Final sale items marked as non-returnable.
3. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
Email: support@tingoworld.com
Address:
5570 W 1730 S Suite 900
Salt Lake City, UT 84104, USA
Thank you for trusting TingoWorld!